Refund, Return & Order Cancellation Policy

Refund, Return & Order Cancellation Policy

1. Bullion Product Return Notice

Due to rapid spot price fluctuations in global precious metals markets, all completed physical bullion sales and allocated metal purchases are final upon payment settlement. Standard retail consumer return policies do not apply to live-market commodities. Market-loss policy applies to any approved pre-shipment cancellations.

2. Pre-Shipment Order Cancellation & Market Loss

If an order is cancelled prior to carrier dispatch or vault allocation, approval remains at the Company's sole administrative discretion. Any approved cancellation is subject to a 3% administrative fee plus any market price differential loss incurred between order placement and cancellation.

3. Defective or Damaged Shipments

If a shipment arrives damaged or with broken security seals, the customer must notify customer support within 48 hours of carrier delivery with photographic proof. Insured carrier and depository claims will be processed promptly through provider channels.

4. Service Fee Non-Refundability

Administrative and concierge service fees for IRA onboarding, dealer intake, or vault routing become non-refundable once administrative processing has commenced.